Terms and conditions

Cancellation policy

Cancellation by the Guides Office : The Guides Office reserves the right to cancel the booking up until the last moment if the guide considers the conditions to be too bad, too dangerous or in case of absolute necessity. In this case, the customer will be refunded the total amount paid. For group outings, the Guides Office reserves the right to refuse a client if he considers the level of skiing or physical fitness is inadequate.
In this case, the customer will be refunded the total amount paid.
Cancellation by the client : 100% of payment will be refunded if the client cancels the booking not less than 15 days before the scheduled commencement of the booking. 70% of payment will be refunded if the client cancels the booking at least 6 days before the scheduled commencement of the booking (private outings only). 50% of payment will be refunded if the client cancels the booking at least 2 days before the scheduled commencement of the booking (private & group outings). Bookings cancelled less than 48 hours before the scheduled commencement are not eligible for a refund except for the following reasons.
Refund of all sums paid by the customer for the following cases : The client is injured before the commencement of the booking, and is medically unfit to ski (a medical certificate to that effect is obligatory) or in cases of unavoidable necessity (death, etc). The client can cancel at least 48 hours before the date of the outing without notifying a specific reason (only for outings in the «Discovery Pack»).

Legal Notice

Editeur : Bureau des guides de Courchevel
Maison de la Montagne La Croisette,
73120 Courchevel

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